We like to know what our client think about our service, so we ask them regularly. See some of their responses below:
I started AMJ Comms in 2015 - I was new to working for myself and running my own business. It has been a fantastic first year of trading - I couldn't have done it without the support of The Accounting Crew. They have been there with me every step of the way with technical guidance, practical advice and a huge dose of moral support. They are responsive and patient to my needs - and my rookie questions - and always communicate clearly and concisely - something I really value. They are 100% professional but go about their work in a friendly way that makes it enjoyable to work with them. I see The Crew as a key partner in my business - an invaluable support. They are an organisation I do - and will continue to - recommend to others. "
AMJ Comms Limited, B Jones, February 2016
Working with The Crew has taken the stress out of accounts for us! With their willingness to help and the way they explain accounts in lay man’s terms, has meant we feel safe and secure, knowing they’ve got everything covered. We are a growing business and The Crew have offered us sound advice and guidance that has stood us in good stead. They are very approachable and we feel confident that we can bounce questions off of them and receive informed and knowledgeable advice."
R Bean, Bean IT Limited
I was with my previous accountant for about 4 months, but I didn’t feel I was getting value for money. Some of the advice was confusing and I was often left waiting for days for a call back. I recently changed my accounting service to The Crew after I saw an ad in a monthly contractor publication. It seemed a bit ‘too good to be true’ at first and I wasn’t sure I wanted the hassle of moving my accountancy service so soon after starting my business, but I decided to have a look into it. Darryl contacted me almost immediately and explained, very clearly, The Crew’s offerings, pricing (including very attractive introductory offer and price guarantee) and commitment to customer service. Darryl clearly knows his business and gave me some great advice. He also made me realise that my current provider (who I was paying a premium for) weren’t doing a lot of things The Crew do as standard - such as submitting VAT returns directly on my behalf. I was still a little concerned about the ‘switch’ process, but Darryl clearly informed me of what everyone’s responsibilities were, what info was required and estimated timelines for everything. Suffice to say, the move was seamless and was just three or four emails / calls in total. The customer service demonstrated has been exceptional and not something I’m used to receiving in the UK! I feel like The Crew care about myself and my business which is huge plus. Also, the ‘Crew Sheet’ is awesome and very user friendly. The sheet provided by my last provider was very difficult and time consuming to use. The online tools are really useful as well. If you are thinking of changing accountancy provider, but are worried about the hassle - don’t be. It’s one of the best decisions I have made for my business this year!"
D Garden, KMG Innovation Limited
Jacqui is an extension of my business and is always happy to share her vast experience around any queries I may have. I am extremely grateful to Jacqui for assisting me through different client engagements and changes to my business. We have been working together for 2 years and I have absolutely no hesitation in stating that Jacqui is one of the most professional and equally personable individuals I have worked with. All the best in any new ventures Jacqui!"
Nasir Akram, Director of ANMC Ltd